Your customer messages are answered 24/7. Our team handles the setup.
The assistant answers messages from WhatsApp, Instagram, Messenger and your website using your own business information, in more than 30 languages. Knowledge base preparation, channel connections and testing are carried out by the Concierge Türkiye team; no technical work is required on your side.
Measured across 713 real messages · September 2026
Try the assistant now
Select one of the questions below and the assistant on this page will respond.
You may also submit your own question through the chat window in the bottom right corner.
All channels in one assistant and one panel
Whichever channel a customer writes from, the answer comes from the same knowledge base and in the same tone.
The channel customers in Türkiye use most. Questions, appointment requests and information requests are handled directly on WhatsApp.
Telegram
Messages received on Telegram are answered immediately. Widely used in wholesale, dealer networks and export correspondence.
Instagram DM
Direct messages and story replies are answered immediately and forwarded to your team when needed.
Facebook Messenger
Messages to your Facebook page and enquiries from your ads are handled by the assistant.
Web Chat
Added to your website with a single line of code. Visitors can ask their questions without leaving the page.
Going live in three steps
You provide your business information. Preparation of the assistant and channel connections are completed by our team.
Information Gathering
Your services, prices, opening hours, frequently asked questions and booking rules are shared with us.
Assistant Configuration
The knowledge base is built; the assistant's form of address, greeting message and response rules are defined for your business.
Go-Live
WhatsApp, Instagram, Messenger and your other channels are connected and tested. The assistant begins responding to your customers within 48 hours.
How the assistant handles difficult questions
The four scenarios below show processes that are running live for our customers today.
Answers based on live data
Does not offer options that do not exist
Replies in the customer's language
Hands over to your team when needed
Key Features
Every setup includes AI based on a large language model (LLM) and setup carried out by our team. The assistant understands the customer's question and responds without being limited to predefined buttons.
Appointment and Booking Requests
The assistant provides price information, shares availability and records appointment or booking requests.
5 Channels, One Assistant
Messages from WhatsApp, Instagram, Messenger, Telegram and web chat are answered by a single assistant.
Communication in 30+ Languages
The assistant replies in the language the customer writes in. No separate language settings are required.
Additional Service Recommendations
Additional services and products you define are recommended to the customer during the conversation where appropriate.
Reporting
All conversations are stored in the panel. The weekly report includes the number of incoming messages and the requests answered outside business hours.
Team Handoff
Topics the assistant cannot answer are forwarded to your team, and the conversation can be taken over from the panel.
An installation in live use
“The system has settled in.”
- One assistant across several channels: WhatsApp, Instagram and web chat
- Live connection to the hotel's reservation system: availability and prices come from the system
- The assistant replies in the language the guest writes in
Our client's name is not disclosed under our confidentiality agreement.
Evaluate the assistant for your business
In a free 15-minute demo call, you can review the assistant with examples from your own industry.